Shipping Policy

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii and Puerto Rico. We do not ship to PO boxes, APO/FPO addresses, or outside the U.S. at this time.

Processing time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or U.S. public holidays begin processing the next business day.

Delivery time

Standard shipping takes 7–12 business days after processing. Total time from order to doorstep is typically 8–14 business days.

Shipping is free on all orders. There is no minimum.

Delivery estimates are estimates, not guarantees. Carrier delays, customs inspection, weather and peak seasons can add time. If your order passes 20 business days without arriving, email us and we will either replace it or refund you.

Tracking

You'll receive a confirmation email when your order is placed, and a second email with a tracking number once it ships. Tracking can take 2–4 business days to begin updating after you receive it — this is normal and does not mean the package is lost.

If you haven't received a tracking email within 4 business days of ordering, check your spam folder first, then email us.

Where orders ship from

Velvera products ship from our fulfilment partner's warehouse. Some items may arrive in separate packages if they ship from different facilities. You are never charged extra for this.

Import duties and taxes

For U.S. orders, any applicable duties are covered by us. You will not be asked to pay anything on delivery.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. We can correct an address only before the order ships — email us within 12 hours of ordering. Once a package has left the warehouse, we cannot reroute it.

If a package is returned to us because the address was incorrect or undeliverable, we'll refund the order minus any return shipping cost, or reship it once you confirm a corrected address.

Lost, stolen or damaged packages

If tracking shows delivered but you don't have the package, wait 48 hours — carriers sometimes mark parcels early. If it still hasn't appeared, email us and we'll open a claim with the carrier and make it right.

If your order arrives damaged, send us a photo within 7 days of delivery and we'll replace it at no cost.

Returns

Every order is covered by our 90-day money-back guarantee. No photos, no forms, and we don't ask why. See our Refund Policy for details.